Reference

Terms That Govern Your bpexchang Account

These terms set out what you agree to when you open and use an account with us — covering everything from how deposits via JazzCash, Easypaisa and Raast are handled to how disputes are raised.

Account eligibilityWallet & payment rulesDispute processAccount suspension rightsGoverning jurisdiction
bpexchang Terms That Govern Your bpexchang Account
TERMS QUERIES

Reach Us About These Terms

If any clause in these terms is unclear or you believe a decision affecting your account was made in error, contact us directly. We review account-related disputes within the timeframe stated in your initial support response, and payment-related queries tied to JazzCash, Easypaisa or Raast are escalated to our payments team the same day they are logged.

Team online

Live Chat

Open the chat icon inside your account dashboard to raise a terms or account query directly with our support team.

Email Support

Send detailed account or policy questions to our support address; we respond with a reference number and timeline.

Account Help Centre

The Help Centre inside your account lists common terms questions, suspension reasons and the steps to request a review.

HOW WE OPERATE

How We Handle Your Account and Data

Our obligations under these terms run both ways. We protect your account data, process your wallet transactions accurately and give you clear routes to raise issues or close your account. Here is what that looks like in practice.

Account Security

Your account is protected by OTP verification on each login. We do not store your JazzCash or Easypaisa PIN — those stay between you and your wallet provider.

Data Retention

We keep transaction records and account activity logs for the period required by applicable law; you can request a summary via the Help Centre at any time.

Policy Changes

Material changes to these terms are flagged on the platform at least seven days before they apply; minor editorial corrections take effect immediately without notice.

Account Closure

You can request account closure through the settings page; eligible remaining balance is returned to your last verified payment channel within our standard processing window.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — from wallet rules to what happens if we update the policy.

Yes. These terms cover every transaction on your account, including deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer. Each payment method also carries its own provider conditions alongside ours.

We will notify you through the platform before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms. Minor corrections apply without prior notice.

No. Your account is personal and non-transferable under these terms. Sharing login credentials is a breach and may result in suspension. Each person must open their own account where access is permitted by local law.

Open a query via live chat or email support with your account details and the specific decision you want reviewed. We log every dispute with a reference number and respond within the timeframe stated at first contact.

These terms are subject to applicable law in Pakistan. Where any clause conflicts with local statute, local law takes precedence. Access to our platform is available only where local law and eligible regions permit it.

After we verify your identity, any eligible balance is returned through your last confirmed payment channel — JazzCash, Easypaisa, Raast or bank transfer — within our standard processing window shown in the Help Centre.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.